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 edyta owen

Articles by Category

Customer service and relationship
 Building powerful and effective customer and people relationships
1. Your role and what it involves
 Your role and what it involves
2. Your communication style
 Your communication style
3. Your behavioural style and personality type
 Your behavioural style and personality type
4. Your motivation and motivators
 Your motivation and motivators
5. Your strengths and development areas
 Your strengths and development areas
6. Stepping into the customer's shoes
 Stepping into the customer's shoes
7. Identifying customer communication style
 Identifying customer communication style
8. Identifying customer behavioural style
 Identifying customer behavioural style
9. Identifying customer personality type
 Identifying customer personality type
10. Identifying customer needs
 Identifying customer needs
11. Understanding your product and service offer
 Understanding your product and service offer
12. Planning and preparing for communication
 Planning and preparing for communication
13. Managing objections and indecisive customers
 Managing objections and indecisive customers
14. Communication skills and techniques
 Communication skills and techniques
15. Questioning and listening skills
 Questioning and listening skills
16. Adapting to different customer styles and type
 Adapting to different customer styles and type
17. Developing sales and service opportunities
 Developing sales and service opportunities
18. Summarising and completing communication
 Summarising and completing communication
Management and team leadership
 Building powerful and effective teams and team relationships
1. Your role and what in involves
 Your role and what it invloves
2. Your communication style
 You communication style
3. Your behavioural style and personality type
 Your behavioural style and personality type
4. Your management and team leadership style
 Your management and team leadership style
5. Your motivation and motivators
 Your motivation and motivators
6. Your strengths and development areas
 Your strengths and development areas
7. Stepping into the team's shoes
 Stepping into the team's shoes
8. Identifying team member communication style
 Identifying team member communication style
9. Identifying team member behavioural style
 Identifying team member behavioural style
10. Identifying team member personality type
 Identifying team member personality type
11. Identifying team member needs
 Identifying team member needs
12. Analysing and interpreting information
 Analysing and interpreting information
13. Planning and goal setting
 Planning and goal setting
14. Creating a team approach
 Creating a team approach
15. Motivating your team
 Motivating your team
16. Delivering effective feedback
 Delivering effective feedback
17. Questioning and listening skills
 Questioning and listening skills
18. Running effective 1-1 meetings
 Running effective 1-1 meetings
19. Running effective team meetings
 Running effective team meetings
20. Designing personal development plans
 Designing personal development plans
21. Designing development interventions
 Designing development interventions
22. Coaching skills
 Coaching skills
23. Adapting to team member style and type
 Adapting to team member style and type
24. Adapting your team leadership style
 Adapting your team leadership style
Development Club
 Free personal development club membership
Bronze membership
 Getting the most out of induction
 10 Steps for Successful Presentations
 Managing stress
 Words that motivate and sell
 Personal power
 Goal setting
 Time management
 Communication skills
Training & development articles
 FISH for high impact skills training you own
 Induction training and getting the most from it
 7 ideas for positive thinking
 Communication
 Development tips
 Managing stress
 Building powerful and effective teams and team relationships
 Building powerful and effective customer and people relationships
Motivation
 101 practical ways to motivate your people