About Us

We motivate, develop, engage and inspire people to succeed & exceed

We are a soft skills training and development organisation founded by Derek Owen, a personal development coach and consultant, with over 20 years experience in this field. During this time he has personally trained, developed and coached well over 35,000 people, ranging from new starters through to experienced senior executives, in industries such as call centres, customer services, banking, contact centre, sales, gas and electric, retail, FMCG, insurance, estate agency, training and recruitment.

2 years invested in the development of these skills development programmes

We combined our experience with input from Sales Directors, Customer Services Managers, Human Resources and Recruitment specialists to create 2 high impact soft skills training programmes specifically designed for:

training courses for management and team leadership skills 'People who work and communicate with people'

AND

AMP 'People who manage and lead people'

Delivery choice and flexibility

Delivered by us- Courses facilitated by one of our specialist skills experts

Delivered by you - Purchase the materials and delivered using your own people

Joint delivery - We work alongside your existing delivery resource to share delivery

Train the trainer - A comprehensive train the trainer to up-skill your delivery experts

Designed to deliver bottom line results

High impact, flexible soft skills training with comprehensive materials, 'best practice' skills models, case studies, skills exercises and practice with feedback, interactive discussions and a final learning evaluation assessment. Soft skills development solutions tested in the field and based on 20 years of people development observation and experience. Soft skills training courses and materials that can be delivered by your staff or ours and are designed to deliver bottom line results in the following areas:
  • Increasing performance, productivity and profitability
  • Improving training and development effectiveness 
  • Implementing and sustaining positive change 
  • Developing team leadership and management skills 
  • Developing sales, relationship and communication skills 
  • Supporting compliance and regulatory requirements 
  • Improving internal and external customer relationships 
  • Developing innovative, creative and positive solutions 
  • Improving staff and customer retention 
  • Lowering training and development costs 
  • Increasing individual and team motivation 
  • Developing training and coaching talent 
  • Increasing customer service levels and satisfaction 
  • Developing personal flexibility and adaptability

We have experience of working with some very well known brands

Barclays, LloydsTSB, RIAS, egg, Standard Life, BNP Paribas, Stonebridge, Henderson Fund Managers, Britannic Assurance, Britannia Building Society, M & G Investments, National Australia, Ecclesiastical, CIS, 3D kitchens, London Life, AMP, Granite transformation, Pearl Group, NPI, The British School, IQS and Quant, PWN marketing, Legal and General, FMCG, Recruit employment services and Prudential.
 is Barclays lloyds TSBl and generalTIAS egg Britannia Henderson M&G

Working hard to deliver positive results

Using their materials we now have solid customer service and sales process. My staff know what to do, when, where and how. They are more flexible when dealing with different customers and this has led to more sales and increased customer satisfaction. My people are more successful and more motivated as a result. This has been very worthwhile and I have received a 20 times return on what it cost.
Managing Director. Yorkshire Kitchen Co. Reference available.

Derek designed a leadership development programme for us. Our managers had to be trained and assessed and I wanted this to be a development experience as well. As a result of getting Derek involved we developed a regulatory exercise into a series of skills development workshops. As a result my managers are more skilled, more motivated and more aware of what they need to be doing to manage, lead and inspire their teams.
Training Manager. Insurance Company. Reference available.

To find out how we can make a positive impact in your business, please contact us in total confidence.

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