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9. Identifying team member behavioural style
Course 9. Identifying team member behavioural style.
Identifying team member behavioural style and the needs that might underlie this behaviour, enables strong needs based team member relationships and communication to occur. Understanding these needs and the reasons underlying them will help when deciding how to adapt behaviour to different team member types.
Identifying team member behavioural style
- By Skills FX
- Published Tuesday 1st 2008
- 9. Identifying team member behavioural style
A managers and team leaders skills training course
During this course what is meant by behaviour is reviewed, the 4 main team member behavioural styles are examined, along with detailed examples of the ‘real life’ behaviours associated with each style. An activity occurs that explores the consequences of matching and mismatching behavioural style and the ©SHADE model for identifying team member behavioural style is introduced. Best practice for each stage of the ©SHADE model is discussed and delegates practice identifying customer behavioural style. This exercise is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
