Your communication style

A managers and team leaders skills training course

During this course the different reasons, methods and approaches to communication are explored, along with the 5 different communication channels people use. A definition of communication is discussed and delegates review their own communication style and the benefits and drawbacks of the various communication methods (telephone, face to face and written).

The impact and influence that words, pace, tone, inflection and non verbal have on the overall communication message are highlighted for each area. Delegates identify their own communication style and the consequences of matching and mis-matching are discussed.

The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.