Identifying team member personality type

A managers and team leaders skills training course

During this course what is meant by personality is discussed and the 4 main personality types are examined along with the traits associated with each. The ©PEOPLE model for identifying team member personality type is introduced, best practice for each stage is discussed and delegates practice identifying customer personality type. This exercise is fully debriefed.

The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.