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- 1. Your role and what in involves
1. Your role and what in involves
Course 1. Your role and what it involves.
Understanding the skills, attitudes and behaviours required for the role is an essential part in understanding what is expected from that role and helps with objective setting, individual motivation, the identification of development needs, career planning and performance reviews.
Your role and what it invloves
- By Skills FX
- Published Tuesday 1st 2008
- 1. Your role and what in involves
- Unrated
A managers and team leaders skills training course
During this course delegates explore the reasons why the business exists, the vital role that each individual plays within it and what is specifically required from that role. The skills, attitudes and behaviours required to be effective in their role and the team member’s role are identified and the importance and impact of displaying the right behaviour to team members and customers is discussed.
The 4 steps for effective customer service and building positive team relationships are explored and the top 6 skills required to be effective in the job are identified. Delegates then identify and measure their own strengths and development needs in these skills areas. The vision and objectives of the company and team are discussed, individual job descriptions are reviewed and these are then linked to how they enable the company and team to achieve its vision and objectives. Everyone aligned and working towards a set of common goals and objectives. The strengths and weaknesses within the team are reviewed, along with a ‘TEAM’ approach methodology. Ideas are explored to maximise these strengths and minimise any weaknesses within the team
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
