- Home
- Customer service and relationship
- 9. Identifying customer personality type
9. Identifying customer personality type
Course 9. Identifying customer personality type.
Identifying customer personality type, along with the actions and behaviours associated with each enables communication style and relationship approach to be adapted to meet and address the personal needs of each customer.
Identifying customer personality type
- By Skills FX
- Published Tuesday 1st 2008
- 9. Identifying customer personality type
_thumb.jpg)
A customer service and relationship skills training course
During this course what is meant by personality is discussed and the 4 main personality types are examined along with the traits associated with each. The ©PEOPLE model for identifying customer personality type is introduced, best practice for each stage is discussed and delegates practice identifying customer personality type. This exercise is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
