Your motivation and motiivators

A customer service and relationship skills training course

During this course the meaning of motivation is discussed and the positive and negative types of motivation are explored. Delegates discuss how motivated they currently are, identify what would need to occur in order to increase their current motivation levels and explore how this would make them feel and behave differently.

The link between motivation and the subsequent behaviour that this results in is discussed and a range of different motivational theories are explored. The work conditions that motivate people best are discussed and delegates complete a questionnaire that identifies the preferred work conditions that motivate them. The requirement to take responsibility for ones own motivation is highlighted and delegates design a personal self motivation strategy to support them in maintaining their motivation on an ongoing basis.

The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.