- Home
- Customer service and relationship
- 18. Summarising and completing communication
18. Summarising and completing communication
Course 18. Summarising and completing communication.
Summarising and completing communication effectively ensures that the last words a customer hears are benefit driven and positive. It also helps to ensure that customers are completely satisfied with the content, approach and outcomes from the interaction.
Summarising and completing communication
- By Skills FX
- Published Tuesday 1st 2008
- 18. Summarising and completing communication
A customer service and relationship skills training course
During this course the reasons, benefits and the skills and activities required to summarise and complete communication are discussed. The ©PARAPHRASE model for effectively summarising is introduced, best practice during each stage is discussed, the use of positive language is explored and delegates practice summarising and ending communication using the skills and techniques discussed. This exercise is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
