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17. Developing sales and service opportunities
Course 17. Developing sales and service opportunities.
Identifying and developing sales and service opportunities increases customer satisfaction and ensures maximum productivity and profitability for the organisation.
Developing sales and service opportunities
- By Skills FX
- Published Tuesday 1st 2008
- 17. Developing sales and service opportunities
- Unrated
A customer service and relationship skills training course
During this course what is meant by a ‘sales and service’ opportunity is discussed along with the benefits of identifying and developing them. Delegates then identify genuine ‘sales and service’ opportunities within their processes and customer interactions, and the skills required to identify and develop these are identified and discussed. How to recognise customer interest and buying signals is explained and delegates practice identifying and developing sales and service opportunities using the skills and techniques discussed. This is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
