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16. Adapting to different customer styles and type
Course 16. Adapting to different customer types.
Adapting your style to match different customer types is vital, as each customer is different and therefore requires a different style of approach. This enables a uniquely personal and effective level of customer relationship and communication to occur.
Adapting to different customer styles and type
- By Skills FX
- Published Tuesday 1st 2008
- 16. Adapting to different customer styles and type
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A customer service and relationship skills training course
During this course a complete review of communication styles, personality types and behavioural styles occurs. Techniques and best practice ideas to adapt to each customer style and type are identified and delegates practice using these as they adapt to a variety of different customer scenarios. This is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
