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10. Identifying customer needs
Course 10. Identifying customer needs.
Identifying the different needs that each customer type might have and being effective at this enables solutions to be designed that are appropriate, personal and right for each customer.
Identifying customer needs
- By Skills FX
- Published Tuesday 1st 2008
- 10. Identifying customer needs
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A customer service and relationship skills training course
During this course the difference between needs and wants is discussed and the reasons why people ‘say yes’ and purchase something are explored. The ©LISTEN model for quickly and effectively identifying customer needs is introduced, best practice during each stage is discussed and delegates practice identifying customer needs taking into account customer communication style, behavioural style and personality type. This exercise is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
