The 4 steps for ‘building powerful and effective teams and team relationships’

This is a logical and highly effective structured skills development approach designed to develop the soft skills of ‘people who manage and supervise people.’ It is the result of 20 years of people development and leadership experience, has taken 18 months plus to develop and includes a flexible programme of 24 courses, with flexible delivery options, to satisfy the requirements of each of the 4 steps.

Step 1                        Step 2                        Step 3                        Step 4

The programme is ideal for people working as

Managers, team leaders, supervisors, managing directors, business owners, trainers, coaches, account managers, teachers, and anyone who ‘manages people’ as part of their job function and role.

STEP 1. Know yourself

It is important for ‘people who manage and lead people’ to know themselves, their strengths and development areas, their job role, its importance within the organisation, their motivators and drivers and how they come across to different people. They should also know their behavioural, leadership and communication style as well as their personality type. This will help them to appreciate the reasons why they get results that they get from their management interventions and why they get on with, and get better results from some team members, than others
.
Surprisingly many managers and team leaders are UNAWARE of their leadership, communication
or behavioural style, and this makes it difficult to identify what to keep doing and what to change.

The benefits of step 1
The manager/team leader receives
Increased personal awareness and understanding, enhanced motivation, drive and confidence, knowledge of their strengths and development areas and understanding of what leadership skills development is required in order for them, the team and the business to achieve the goals, aims and objectives they have set.

The team member receives
Management and leadership that is flexible and personal to their individual needs and is delivered through knowledgeable and competent managers, who care about them and the results achieved. Leadership from competent and confident managers and team leaders, who are positive, motivated and development orientated.

The business receives
More motivated, confident and knowledgeable people managers who understand what is required of them and can begin the process of implementing a strategy to achieve it. Managers and team leaders will have greater understanding of their influence and impact on the team and team members will feel more confident in the leadership, direction and development they are receiving.

Step 1. Know yourself
Ensure your managers and team leaders know and understand: 

  • Their role and where if fits in 
  • Their strengths and weaknesses 
  • The skills required for the job 
  • The attitudes needed in the job 
  • Their communication style 
  • Their behavioural style 
  • Their motivators and drivers 
  • Their personality type 
  • Their objectives and aims 
  • The job behaviours required
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STEP 2. Know your team

Once an individual knows and understands themselves it's vital that they are able to quickly and easily get to know their team and its people. By identifying team member communication and behavioural style, their personality type and their needs, wants and motivators they can then adapt their leadership style and approach accordingly. Combine STEP 1 (know yourself) with STEP 2 (know your team) and your team leaders will have the techniques and skills to decide on the best approach for that team member and deliver a highly personal, flexible and effective leadership experience.

The benefits of step 2
The manager/ team leader receives
The skills, knowledge and understanding to enable them to adapt to different team member types and situations effectively. The skills and techniques to be able to deliver an adaptable leadership style that is personal, appropriate and structured.

The team member receives
Flexible and personal leadership through managers and team leaders who are team and team member focused, adaptable, competent and motivated. A style of leadership and development that is tailored to their specific needs, is empathetic, productive, and is focused on relationships as well as results.

The business receives
Managers and team leaders who are flexible and more able to adapt to different team member types and situations. Managers and team leaders are more effective and motivated and the team are happier, more confident, more skilled and more productive, which in turn results in more satisfied customers and greater focus on productivity and performance objectives. As everyone begins to achieve more there is less wasted time, energy and resources, combined with greater results.

STEP 2. Know your team
Ensure your managers and team leaders know, understand and have the skills to: 
  • What it is like to be a team member 
  • The needs and wants that different team members have 
  • How to identify different team member personality types 
  • How to identify team member behavioural style 
  • How to identify different team member communication styles 
  • The different drivers underlying different team member types
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STEP 3. Know your leadership approach

Once you ‘know yourself’ and ‘know your team’ it is important that you know and understand your leadership approach. This is different from leadership style and is focused on the actions and activities around which your leadership skills are based. Leadership interventions are most effective when they are structured, communicated and focused on the core or main issues that require attention. Information analysis, identifying trends and development needs, as well as planning, goal setting and developing people, teamwork and motivation are key areas discussed in this section.

The manager/ team leader receives
The skills, confidence and techniques required to be able to identify and present solutions that both satisfy and motivate a customer to take positive action. The confidence to be able to apply their skills in a logical and structured way.

The benefits of step 3
The team member receives
A personal and tailored leadership approach that is both positive and appropriate to their needs. Leadership interactions and activities that are flexible focused, balanced, positive and supportive.

The business receives
Confident skilled managers and leaders who are able to select and match the right leadership style and activities to each team member type and then implement these in a flexible structured and consistent way. Team members feel happier and are more motivated. This should result in increased performance, productivity and profitability.

STEP 3. Know your leadership approach
Ensure your managers and team leaders know, understand and have the skills to: 

  • Their approach to leadership 
  • How to analyse and interpret key information 
  • How to adapt to different team member types 
  • How to plan and set goals 
  • How to motivate the team and team members 
  • What they need to do to create a team approach
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STEP 4. Develop your skills and adapt

Becoming more skilled at an activity is one of the most effective ways of increasing personal and team success. Combine this with the ability to adapt leadership skills to different situations and team member types and managers and team leaders will have the skills flexibility and techniques to be enable them to get the most out of their people interactions. Personal performance, confidence and motivation will increase, along with productivity and profitability.

The benefits of step 4
The manager/ team leader receives
The skills, knowledge, techniques and confidence to enable them to deliver the right leadership solution, in the right way, at the right time using the right approach. The manager or team leader will feel confident and have the skills necessary to be able to adapt to different team member types and styles, with ease and confidence.

The team member receives
A leadership style that perfectly matches their needs wants and requirements, one that is delivered in a well structured and professional way by highly motivated and skilled leaders. The team member will receive structured and well thought out leadership interventions that support them in the achievement of their objectives.

The business receives
Skilled, motivated, highly effective and adaptable managers and team leaders who can identify different team leader types and then adjust their leadership style and approach accordingly. Leadership will be consistent, appropriate and structured and staff will feel more confident and motivated. Performance, quality, productivity, profitability, compliance and customer satisfaction will all increase.

STEP 4. Develop your skills and adapt
Ensure your managers and team leaders know, understand and have the skills to: 
  • Effective communication skills and techniques 
  • A range of different questioning and listening skills 
  • How to identify and develop sales and service opportunities 
  • How to adapt to different customer personality types 
  • How to adapt to different customer communication styles 
  • How to adapt to different customer behavioural styles 
  • Summarising and ending a call in a positive way 
  • The use of positive language
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To find out how we can make a positive impact in your business, please contact us in total confidence.