Developing sales and service opportunities

A customer service and relationship skills training course

Course objectives

Explain what a ‘sales and service’ opportunity is
List sales and service opportunity types, when and where they occur
List the skills and activities required to develop sales and service opportunities
Demonstrate how to identify and develop a ‘sales and service' opportunity
Begin the process of designing a personalised development plan

Course content

Introduction and objectives
Review of what is a ‘sales and service' opportunity is
Identifying opportunity types, when and where they might occur
Identifying the skills and activities required to spot and develop them
Team exercise. Developing a ‘sales and service’ opportunity
Identifying personal development areas and action plans
Review exercise and feedback

Course benefits

Develops soft skills and techniques
Increases sales and service levels
Builds confidence and motivation

Duration

From approximately 10 am to 4 pm
Including breaks, lunch and learning assessment

Positive impact areas

Confidence and motivation
Skills development and competence
Personal effectiveness and impact

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This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
 
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.

We accept the following plus Paypal and direct transfer into our account              

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Delivery options 
1. Purchase the materials and deliver internally using your people 

2. Purchase the materials and arrange for us to train your trainers

3. The course author can deliver any of the courses in-house for you

4. Personal one to one training from the author by distance learning

A comprehensive set of skills training materials

Pre course preparation ideas                Detailed facilitator notes  Delegate course workbooks PowerPoint slides and handouts Group and individual exercises Exercise briefing/debrief notes Skills practice activities

Course materials to run 4 to 6 hr training events A learning evaluation exercise with answers  A 1 hr telephone/screen sharing train the trainer Unlimited internal license and printing rights   Post course action plans included Post course follow up ideas Best Practice skills models