Adapting to different customer styles and type
http://skillsfx.com/articles/24/1/Adapting-to-different-customer-styles-and-type/Page1.html
By Skills FX
Published on Tuesday 1st 2008
Explain the different behavioural styles and underlying motivators
Explain the different personality types
Explain the skills required to adapt to different customers
Demonstrate customer adaptability skills
Begin the process of designing a personalised development plan
Review of communication styles,
Review of behavioural styles and underlying motivators
Review of personality types
Adapting to different behavioural and communication styles
Adapting to different personality types
Exercise. Identifying and adapting to different customer types
Review exercise and feedback
Improves the customer experience
Develops strong relationships
Increases personal effectiveness
Including breaks, lunch and learning assessment
Customer experience and service
Time and communication efficiency
This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.
Delivery options
1. Purchase the materials and deliver internally using your people
2. Purchase the materials and arrange for us to train your trainers
3. The course author can deliver any of the courses in-house for you
4. Personal one to one training from the author by distance learning
A comprehensive set of skills training materials
A customer service and relationship skills training course
During this course a complete review of communication styles, personality types and behavioural styles occurs. Techniques and best practice ideas to adapt to each customer style and type are identified and delegates practice using these as they adapt to a variety of different customer scenarios. This is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
A customer service and relationship skills training course
Course objectives
Explain the different communication stylesExplain the different behavioural styles and underlying motivators
Explain the different personality types
Explain the skills required to adapt to different customers
Demonstrate customer adaptability skills
Begin the process of designing a personalised development plan
Course content
Introduction and objectivesReview of communication styles,
Review of behavioural styles and underlying motivators
Review of personality types
Adapting to different behavioural and communication styles
Adapting to different personality types
Exercise. Identifying and adapting to different customer types
Review exercise and feedback
Course benefits
Develops adaptability skillsImproves the customer experience
Develops strong relationships
Increases personal effectiveness
Duration
From approximately 10 am to 4 pmIncluding breaks, lunch and learning assessment
Positive impact areas
Customer adaptability and flexibilityCustomer experience and service
Time and communication efficiency
This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.
We accept the following plus Paypal and direct transfer into our account
Delivery options
1. Purchase the materials and deliver internally using your people
2. Purchase the materials and arrange for us to train your trainers
3. The course author can deliver any of the courses in-house for you
4. Personal one to one training from the author by distance learning
A comprehensive set of skills training materials
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