Adapting to different customer styles and type

A customer service and relationship skills training course

Course objectives

Explain the different communication styles
Explain the different behavioural styles and underlying motivators
Explain the different personality types
Explain the skills required to adapt to different customers
Demonstrate customer adaptability skills
Begin the process of designing a personalised development plan

Course content

Introduction and objectives
Review of communication styles,
Review of behavioural styles and underlying motivators
Review of personality types
Adapting to different behavioural and communication styles
Adapting to different personality types
Exercise. Identifying and adapting to different customer types
Review exercise and feedback

Course benefits

Develops adaptability skills
Improves the customer experience
Develops strong relationships
Increases personal effectiveness

Duration

From approximately 10 am to 4 pm
Including breaks, lunch and learning assessment

Positive impact areas

Customer adaptability and flexibility
Customer experience and service
Time and communication efficiency

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This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
 
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.

We accept the following plus Paypal and direct transfer into our account              

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Delivery options 
1. Purchase the materials and deliver internally using your people 

2. Purchase the materials and arrange for us to train your trainers

3. The course author can deliver any of the courses in-house for you

4. Personal one to one training from the author by distance learning

A comprehensive set of skills training materials

Pre course preparation ideas                Detailed facilitator notes  Delegate course workbooks PowerPoint slides and handouts Group and individual exercises Exercise briefing/debrief notes Skills practice activities

Course materials to run 4 to 6 hr training events A learning evaluation exercise with answers  A 1 hr telephone/screen sharing train the trainer Unlimited internal license and printing rights   Post course action plans included Post course follow up ideas Best Practice skills models