A customer service and relationship skills training course

Course objectives

Explain the steps involved in effective planning
Explain the consequences and impact of planning or not planning
Demonstrate use of the ©SHARP objective and planning technique
Begin the process of designing a personalised development plan

Course content

Introduction and objectives
A review of planning, the ©PLAN model and the activities involved
The consequences and impact of planning or not planning
Exercise. A review of planning activities and tasks
Planning and objectives using the ©SHARP model
Exercise. ©SHARP communication planning
Review exercise and feedback

Course benefits

Increase communication quality and effectiveness
Develops individual confidence and competence
Increases customer satisfaction
Improves customer communication

Duration

From approximately 10 am to 4 pm
Including breaks, lunch and learning assessment

Positive impact areas

Communication quality and effectiveness
Planning and preparedness
Consistency and quality

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This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
 
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.

We accept the following plus Paypal and direct transfer into our account              

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Delivery options 
1. Purchase the materials and deliver internally using your people 

2. Purchase the materials and arrange for us to train your trainers

3. The course author can deliver any of the courses in-house for you

4. Personal one to one training from the author by distance learning

A comprehensive set of skills training materials

Pre course preparation ideas                Detailed facilitator notes  Delegate course workbooks PowerPoint slides and handouts Group and individual exercises Exercise briefing/debrief notes Skills practice activities

Course materials to run 4 to 6 hr training events A learning evaluation exercise with answers  A 1 hr telephone/screen sharing train the trainer Unlimited internal license and printing rights   Post course action plans included Post course follow up ideas Best Practice skills models