A customer service and relationship skills training course
During this course what is meant by personality is discussed and the 4 main personality types are examined along with the traits associated with each. The ©PEOPLE model for identifying customer personality type is introduced, best practice for each stage is discussed and delegates practice identifying customer personality type. This exercise is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation assessment.
A customer service and relationship skills training course
Course objectives
Explain the different customer personality types
List the steps required to identify customer personality type
Explain the what should be taken into account when identifying customer personality type
Demonstrate your ability to identify customer personality type
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
A review of the different customer personality types
Identifying customer personality type using the ©PEOPLE model
Exercise. Identifying personality type
Review exercise and feedback
Course benefits
Develops effective customer communication skills
Develops customer adaptability skills
Develops understanding of different customer types
Personalises the customer experience
Duration
From approximately 10 am to 4 pm
Including breaks, lunch and learning assessment
Positive impact areas
Personal soft skills development
Customer understanding and empathy
Customer adaptability and flexibility
This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.
We accept the following plus Paypal and direct transfer into our account
Delivery options
1. Purchase the materials and deliver internally using your people
2. Purchase the materials and arrange for us to train your trainers
3. The course author can deliver any of the courses in-house for you
4. Personal one to one training from the author by distance learning
A comprehensive set of skills training materials
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