Your strengths and development areas

A customer service and relationship skills training course

Course objectives

Explain the principles and theories underlying personal development
Explain the reasons why many people fail to achieve their plans
List the steps required for a successful development approach
Identify personal strengths and development areas
Create an individual personal development plan

Course content

Introduction and objectives
The principles underlying personal development. Plan, do and review
The reasons why people fail and the ©IDEA model and approach
Exercise. Identifying strengths and development areas
Exercise. Defining a plan of action
Exercise. Reviewing our personal development plan and strategies to help ensure motivation
Review exercise and feedback

Course benefits

Develops a plan for individual personal development
Develops soft skills
Increases personal awareness
Ensures skills development is reviewed and measured

Duration

From approximately 10 am to 4 pm
Including breaks, lunch and learning assessment

Positive impact areas

Soft skills development planning
Measured personal skills development
Personal motivation and future plans

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This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
 
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.

We accept the following plus Paypal and direct transfer into our account              

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Delivery options 
1. Purchase the materials and deliver internally using your people 

2. Purchase the materials and arrange for us to train your trainers

3. The course author can deliver any of the courses in-house for you

4. Personal one to one training from the author by distance learning

A comprehensive set of skills training materials

Pre course preparation ideas                Detailed facilitator notes  Delegate course workbooks PowerPoint slides and handouts Group and individual exercises Exercise briefing/debrief notes Skills practice activities

Course materials to run 4 to 6 hr training events A learning evaluation exercise with answers  A 1 hr telephone/screen sharing train the trainer Unlimited internal license and printing rights   Post course action plans included Post course follow up ideas Best Practice skills models