Your motivation and motiivators

A customer service and relationship skills training course

Course objectives

Explain the principles and theories underlying motivation
Explain the Maslow theory of needs and motivation
Identify and understand your own personal needs, wants and motivators
Identify the environment that best aligns to your motivational needs
Create a personal self motivation strategy
Begin the process of designing a personalised development plan

Course content

Introduction and objectives
The principles underlying motivation
The link between motivation and behaviour
The Maslow theory of needs and motivation
Your personal needs, wants and motivators
Exercise. A personal self motivation strategy
Review exercise and feedback

Course benefits

Increases self understanding
Develops personal motivation and a plan to develop and maintain it
Enhances personal effectiveness
Develops personal ownership and responsibility for behaviour

Duration

From approximately 10 am to 4 pm
Including breaks, lunch and learning assessment

Positive impact areas

Staff motivation and effectiveness
Encourages individual responsibility
Develops consistency and enthusiasm

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This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
 
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.

We accept the following plus Paypal and direct transfer into our account              

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Delivery options 
1. Purchase the materials and deliver internally using your people 

2. Purchase the materials and arrange for us to train your trainers

3. The course author can deliver any of the courses in-house for you

4. Personal one to one training from the author by distance learning

A comprehensive set of skills training materials

Pre course preparation ideas                Detailed facilitator notes  Delegate course workbooks PowerPoint slides and handouts Group and individual exercises Exercise briefing/debrief notes Skills practice activities

Course materials to run 4 to 6 hr training events A learning evaluation exercise with answers  A 1 hr telephone/screen sharing train the trainer Unlimited internal license and printing rights   Post course action plans included Post course follow up ideas Best Practice skills models