Your behavioural style and personality type

A customer service and relationship skills training course

Course objectives

Explain the importance and significance of behaviour
Explain the different behavioural styles and the underlying reasons
Explain the different personality types and behaviours displayed
Identify and understand your own behavioural style and personality type
Explain the what should be taken into account when adapting style
Begin the process of designing a personalised development plan

Course content

Introduction and objectives
A review of behaviour and behavioural styles
Identifying and understanding behavioural styles. Your own style
The reasoning and motivators underlying behaviour
Personality types and identifying your own personality type
The link between behaviour, behavioural style and personality type
Review exercise and feedback

Course benefits

Increases self understanding
Develops ‘a team' understanding of each other and how they work
Increase communication effectiveness
Enhances the customer service experience

Duration

From approximately 10 am to 4 pm
Including breaks, lunch and learning assessment

Positive impact areas

Self awareness and skills development
Customer experience and brand image
Team work and understanding

---

This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
 
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.

We accept the following plus Paypal and direct transfer into our account              

---

Delivery options 
1. Purchase the materials and deliver internally using your people 

2. Purchase the materials and arrange for us to train your trainers

3. The course author can deliver any of the courses in-house for you

4. Personal one to one training from the author by distance learning

A comprehensive set of skills training materials

Pre course preparation ideas                Detailed facilitator notes  Delegate course workbooks PowerPoint slides and handouts Group and individual exercises Exercise briefing/debrief notes Skills practice activities

Course materials to run 4 to 6 hr training events A learning evaluation exercise with answers  A 1 hr telephone/screen sharing train the trainer Unlimited internal license and printing rights   Post course action plans included Post course follow up ideas Best Practice skills models