Your communication style

A customer service and relationship skills training course

Course objectives

Explain the different types and styles of communication
Explain the differences and impact of verbal and non-verbal communication
Identify and understand your own preferred communication style
Identify the different types of communication style
Explain the consequences of matching or mismatching
Begin the process of designing a personalised development plan

Course content

Introduction and objectives
Why we communicate and the different methods and approaches
The different types, styles and channels of communication
Identifying our own preferred communication channel and style
Exercises. The consequences of matching or mismatching, and identifying communication style
Review exercise and feedback

Course benefits

Increases self understanding
Increases personal awareness
Enhances self and customer communication skills
Develops understanding of different customer types

Duration

From approximately 10 am to 4 pm
Including breaks, lunch and learning assessment

Positive impact areas

Self awareness and skills development
Customer service and communication
Team work and understanding

---

This course is part of the ‘Customer service and relationship skills programme’. A suite of 18 soft skills course titles.
 
You can securely purchase the materials to deliver this course for just £79, with the materials available for immediate download. A 1 hour telephone train the trainer with the course author is included. Click the shopping basket to get started.

We accept the following plus Paypal and direct transfer into our account              

---

Delivery options 
1. Purchase the materials and deliver internally using your people 

2. Purchase the materials and arrange for us to train your trainers

3. The course author can deliver any of the courses in-house for you

4. Personal one to one training from the author by distance learning

A comprehensive set of skills training materials

Pre course preparation ideas                Detailed facilitator notes  Delegate course workbooks PowerPoint slides and handouts Group and individual exercises Exercise briefing/debrief notes Skills practice activities

Course materials to run 4 to 6 hr training events A learning evaluation exercise with answers  A 1 hr telephone/screen sharing train the trainer Unlimited internal license and printing rights   Post course action plans included Post course follow up ideas Best Practice skills models